Odussa's Place :: Your Source for Shea Butter, Black Soap, and African Imports!!!

The Odussa's Place team prides itself on providing quality customer service to all of our clients and customers. We want to ensure that we provide a timely response to all questions.

Please contact us for any immediate issues.

Here are a few Frequently Asked Questions (FAQ) to provide proactive support to our customers:

Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What is the status of my order?
How do I change or cancel my order?
I want to return my purchase! What do I do?
How long will it be before I receive my order?
Can I expedite my shipping?
What forms of payment do you accept?
How do I order items with Cashier's Checks or Money Orders?
Do you ship to addresses outside the United States?
Do you ship to PO boxes or Military APO/FPO addresses?
What do you charge for shipping an order?
What are the shipping charges for returning an order?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
I want to know if you carry a specific color/size/width?
Do you do back orders?
Do you have a catalog?
Which Internet browsers do you recommend/support?
What are cookies? Do I need to enable cookies on my browser to shop at OdussasPlace.com?
Do you charge sales tax on any item?
How do I unsubscribe from the Odussa's Place mailing list?

Q: Is it safe to use my credit card on your site?
A: It is very safe to use your credit card on OdussasPlace.com. We use the highest level of online encryption when processing online orders.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What is the status of my order?
A: Orders are normally processed within a 48 hour timeframe. In the event that the order requires more time, you will be contacted by our team with a status via email or phone call.
Q: How do I change or cancel my order?
A: lease contact OdussasPlace.com's Customer Service immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 365 days of purchase. (Returns must be unworn and in the state you received them and in the original box.) You must contact us immediately in the event that you wish to return your purchase.
Q: How long will it be before I receive my order?
A: Generally, orders placed before 1 PM PST Monday through Thursday for delivery within the 48 contiguous United States will be shipped for next day delivery. Orders placed after 1 PM on Friday through 1 PM PST Monday will be shipped for delivery on the first Tuesday after the order, though in some cases, delivery may occur sooner. Shipments to Hawaii, Alaska and locations within the 48 contiguous United States where UPS® and Federal Express® overnight delivery are not available (for example, UPS and Federal Express do not ship to P.O. Boxes) will be shipped via the United States Postal System Priority Mail, which generally takes 3-5 business days. Additional time should be allowed for shipments to US Territories, APO/FPO addresses and Canada. Deliveries are generally not made on weekends or holidays, and extra time should be allowed during holidays.
Q: Can I expedite my shipping?
A: Unfortunately, if your order does not qualify for next business day delivery, we are unable to expedite shipment.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express for all orders. All online orders are processed via PayPal's secured encryption process.
Q: How do I order items with Cashier's Checks or Money Orders?
A: At this time we do not accept Cashier's Checks or Money Orders for online purchases. You can submit payment for printed order forms.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. Sorry, we do not ship internationally at this time.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for shipping an order?
A: All orders shipped to a destination within the United States or its territories will be shipped using flat rate shipping fees. All orders over $100 will be shipped free to all destinations within the US or its territories.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Please note UPS return shipments must also be shipped from the United States.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Q: I want to know if you carry a specific color/size/width?
A: If the specific color/size/width is not listed on the sales page, contact us to get the specific information.
Q: Do you do back orders?
A: OdussasPlace.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: To get an Odussa's Place catalog in the mail, please click on this link: customer service department.
Q: Which Internet browsers do you recommend/support?
A: In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users), or Safari (for Macintosh users).
Q: What are cookies? Do I need to enable cookies on my browser to shop at OdussasPlace.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features at OdussasPlace.com. Cookies need to be enabled on your browser so you can add products to your shopping cart. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.
Q: Do you charge sales tax on any item?
A: Sales tax will be added to orders being sent to Kentucky or Nevada. Shipments to Kentucky are subject to 6% sales tax. Shipments to Nevada are subject to 6.5% sales tax.

As of June 1, 2008 we will collect sales tax for purchases shipped to New York. Any order placed on or after June 1 will be subject to the appropriate sales tax. No sales tax will be collected for orders with a New York billing address if the order is shipped to a state other than Kentucky, Nevada or New York.
Q: How do I unsubscribe from the Odussa's Place mailing list?
A: To unsubscribe from the OdussasPlace.com mailing list, please click here.